Trading Name: France écotours.
Licence Holder Name: France écotours GmbH
ATOL No: 95361 Frankfurt am Main
Please note that in order to book France écotours on this site you will be required to accept the relevant Operator’s Booking Conditions. The Booking Conditions form the legal contract between you and your Operator and govern the terms on which Holiday Services are offered and sold on this Site.
Nothing in this site shall constitute an offer of goods or services. No contract shall be formed between you and your Operator until you have received confirmation that your Operator has accepted your booking.
Kindly note that the German version of the GTC always applies. The English or French versions only serve as translations
1. Conclusion of the Travel Contract
3. Price and Contract Changes After Conclusion of the Contract and Consequent Rights of the Customer
4. Pricing Conditions
5. Trip Withdrawals, Rebookings, and Substitute Persons
6. Travel Cancellation Insurance
7. Withdrawal and Termination by the Tour Operator
8. Obligations of the Customer, Remedy, Setting of a Deadline Before Cancellation, Notification of Damage to Luggage / Luggage Delay
9. Liability of the Tour Operator and Limitation of Liability
10. Informative Obligations Concerning the Identity of the Operating Air Carrier
11. Passport and Visa Requirements, Sanitary Regulations
12. Services Not Used
13. Data Protection
14. Non-existence of a Right of Revocation
15 Application of German Law, Miscellaneous
1.1 With the registration for the trip, the customer offers France écotours the conclusion of a binding agreement. The travel registration can be made orally, over the telephone, in writing, by fax or via e-mail (access is confirmed electronically). The travel contract is concluded once France écotours accepts the travel registration. France écotours will send the customer confirmation of the conclusion of the contract together with the travel confirmation on a permanent data carrier for all participants (or in paper form if and only when Art. 250 § 6 Par. 1 S. 2 EGBGB applies). If the content of the travel confirmation differs from the content supplied in the customer’s registration, France écotours must renew the offer for the customer, which France écotours is bound to for a period of ten days, in compliance with its pre-contractual information obligations. Within this period, the customer can explicitly or conclusively accept the new offer (e.g. by making the down payment) and the travel contract is concluded and the content of this new offer applies.
1.2 The customer is responsible for the contractual obligations of those participants he/she has also registered, as for his/her own obligations, provided he/she has accepted this obligation by express and separate declaration.
The scope and nature of the services owed by France écotours shall be determined by the description of the service and the individual booking confirmation. If, at the customer’s request, an individual itinerary is put together, the service obligation of France écotours results exclusively from the corresponding concrete offer it has made to the customer and the respective booking confirmation.
3.1 France écotours reserves the right to unilaterally increase the tour price after the conclusion of the contract if the increase in the tour price results directly from an increase in transport costs of customers due to higher fuel costs or of other energy sources, b) an increase in taxes and other charges for agreed travel services, such as tourist taxes, port or airport charges, or c) a change in the exchange rates applicable to the relevant package tour. In the aforementioned cases, the travel price will be changed to the extent that the increase in the factors mentioned in a) to c) per person affects the travel price. If this is the case, France écotours will inform the customer immediately, clearly and comprehensively, on a permanent data medium (e.g. by e-mail). The information will include the price increase amount and the company’s justification for raising the price and provide the customer with the invoicing of the price increase. A price increase is only effective if it meets the requirements stated here and the customer is informed no later than 20 days before the start of the trip. Any increased payment demanded from the customer after the 20th day before the agreed departure date is invalid. The organizer’s obligation to reduce the price in accordance with 3.2 is expressly pointed out.
3.2 As 3.1 provides for the possibility of increasing the tour price, the customer may request a reduction in the tour price if and to the extent that the prices, charges or exchange rates referred to in 3.1 under a) to c) have changed after conclusion of the contract and before commencement of the tour and this leads to a reduction of expenses that France écotours needs to carry. If the customer has paid more than the amount due hereunder, the additional amount shall be refunded by France écotours. France écotours may deduct the administrative expenses from the additional amount to be reimbursed that incur from the reimbursement and must prove the amount of the administrative expenses incurred to the customer if he/she requests it.
3.3 France écotours reserves the right to unilaterally change contract conditions other than the tour price after conclusion of the contract if the changes are insignificant and are not brought about against good faith (e.g. changes in flight times of up to 4 hours, changes in route). France écotours shall inform the customer of the change in a clear, comprehensible and highlighted manner on a permanent data medium (e.g. by e-mail, SMS). The change is only effective if it meets these requirements and is explained before the start of the trip.
3.4 Significant contract changes: If the price increase reserved in 3.1 exceeds 8% of the tour price, France écotours cannot implement it unilaterally. France écotours may, however, offer the customer a corresponding price increase and request that he (1) accept the increase in the price or (2) withdraw from the contract within a period determined by France écotours, which must be reasonable. The offer for a price increase cannot be made later than 20 days before the start of the trip. These conditions mentioned in sentence 2 of 3.4 also apply if France écotours can only procure the trip from a circumstance that has occurred after conclusion of the contract if one of the essential characteristics of the travel services (Art. 250 § 3 No. 1 EGBGB) changes significantly or if there is a deviation from the customer’s specific requirements that have become part of the contract, i.e. France écotours can offer the customer the corresponding other contract amendment and demand that the customer (1) accepts the offer to amend the contract or (2) declares his withdrawal from the contract within a period specified by France écotours, which must be reasonable. The offer for such other changes to the contract cannot be made after the start of the trip.
3.5 France écotours may opt to offer the customer to embark on an alternative package tour (replacement tour) amidst its proposition for a price increase or other contract amendment according to 3.4 about which France écotours must inform the customer according to Art. 250 § 10 EGBGB.
3.6 The organizer shall deem the increase in pricing or other changes to the contract accepted after the expiration of a period of time determined by the organizer. This set time period must be in compliance with 3.4.
3.7 If the customer withdraws from the contract according to 3.4, § 651h para. 1 sentence 2 and para. 5 BGB shall apply accordingly. If France écotours is obliged to reimburse the tour price as a result of the customer’s withdrawal, it must make the payment without delay, within 14 days at the very latest. Claims of the customer according to § 651i Abs. 3 Nr. 7 BGB remain unaffected.
4.1 After receipt of the booking confirmation and the security certificate, a deposit of 20% of the tour price is due immediately and must be paid within 7 days of the invoice date. The deposit will be deducted from the tour price. The balance of the tour price is due three weeks before the start of the trip and must be paid once there is confirmation that the trip will definitely take place. The trip cannot be cancelled hereinafter for the reasons stated in 7.1, and France écotours must have received the full payment without having to make further requests to the customer for it.
4.2 The timeliness of the payment shall be determined by the credit note from France écotours. If due payments on the tour price are not made or not made on time by the customer despite a reminder and an appropriate deadline for payment, France écotours is entitled to withdraw from the contract and to charge the customer with cancellation costs in accordance with 5.2.
5.1 The customer can withdraw from the trip at any time before the start of the trip. France écotours’ receipt of the declaration of withdrawal is decisive. The customer is advised to declare his/her withdrawal in writing or in text form (e.g. by e-mail).
5.2 If the customer withdraws from the travel contract, France écotours loses the right to the agreed travel price but can demand appropriate compensation. For this purpose, it has defined the following flat-rate compensation payments. These are determined by the period between the declaration of cancellation and the start of the trip, the expected savings of expenses of the tour operator and the expected expenses for the use of services by others not used by the customer. The flat-rates come in the form of a percentage of the travel price, depending on the customer’s time of cancellation as follows:
Customer cancels the trip…
- up to 30 days before departure: 20% of the tour price
- between 29 to 15 days prior to departure:55% of the tour price
- 14 to 7 days prior to departure: 60% of the tour price
- from the 6th day before departure/no-show: 90% of the tour price.
The customer is always free to prove that France écotours has not incurred any damage at all or only to a significantly lower amount than the lump sum.
5.3 If, at the customer’s request, changes are to be made after the booking has been made (changes in the date, destination, place of departure, accommodation or mode of transport), France écotours may charge a rebooking fee of 29 euros. The customer has no legal claim to rebooking. Rebooking is only possible up to 35 days before departure. Thereafter, rebooking is only possible after prior cancellation of the travel contract under the aforementioned conditions and simultaneous new registration by the customer. The customer can prove at any time that no or lower costs than that of the respective flat-rate listed above have arisen due to the rebooking. If the rebooking was necessary because France écotours gave the customer no information or incorrect pre-contractual information in accordance with Art. 250 § 3 EGBGB, the rebooking is free of charge.
5.4 The customer can declare on a permanent data carrier (e.g. by e-mail) within a reasonable period before the start of the trip that a substitute person will assume the rights and obligations arising from the travel contract instead. The declaration is always in time if it is received by France écotours no later than seven days before the start of the trip. France écotours may object to the replacement person not fulfilling the contractual travel requirements. If a substitute person enters into the contract, he and the customer are jointly and severally liable to France écotours for the travel price and the additional costs incurred by the third party. France écotours may only demand reimbursement of additional costs if and to the extent that they are reasonable and actually incurred by France écotours.
France écotours recommends that the customer take out travel cancellation insurance or insurance to cover the cost of assistance, including repatriation in the event of an accident, illness or death, and may arrange such insurance. Their costs are due with the down payment.
7.1 France écotours may withdraw from the contract if it (a) has stated the minimum number of participants in the respective pre-contractual notification and the date by which the customer must have received the declaration at the latest before the contractually agreed start of the journey, and (b) has again stated the minimum number of participants and the latest cancellation period in the travel confirmation. Cancellation must be declared to the customer no later than three weeks before the agreed start of the trip. Furthermore, France écotours may withdraw from the contract before the start of the journey if it is prevented from fulfilling the contract due to unavoidable, exceptional circumstances. France écotours must then declare its withdrawal immediately after becoming aware of the reason for its withdrawal.
7.2 If France écotours withdraws from the travel contract under the circumstances provided in 7.1, it loses the right to the agreed travel price. Payments made on the tour price will be refunded to the customer immediately, at the latest within 14 days after France écotours’ cancellation.
7.3 France écotours may terminate the travel contract without notice if, despite France écotours issuing a warning to this effect, the traveller sustainably disrupts the contract or behaves in such a way that a continuation of the contractual relationship until the agreed termination or the expiry of a period of notice with him is unreasonable, or is otherwise strongly contrary to the contract. In doing so, it retains the right to the travel price after deducting the value of saved expenses and, if applicable, reimbursements or similar advantages acquired in the name of its partnering service providers that result from utilisation by others of the services not used. Any additional costs for the return transport shall be borne by the disrupter him/herself.
8.1 The customer must immediately report any defects to the local France écotours tour guide or at the address/telephone number listed below and request remedy within a reasonable period of time. The contact number is always in the booking confirmation. If France écotours could not remedy the situation due to a culpable omission of the notification, the customer is not entitled to assert the rights specified in § 651m BGB or to claim damages according to § 651n BGB. If the customer requests remedy, France écotours must comply. It may refuse remedy if it is impossible or involves disproportionate costs, taking into account the extent of the defect and the value of the travel service concerned. France écotours can remedy a situation by providing a replacement service of equal or higher value. If France écotours can refuse to remedy the defect and if the defect concerns a substantial part of the travel services, France écotours has to offer remedy by appropriate compensation.
8.2 If a trip is significantly impaired due to a defect and France écotours does not remedy the defect within a reasonable period of time, the customer may terminate the travel contract within the framework of the statutory provisions, whereby a written declaration is recommended for reasons of proof. It is only not necessary for the customer to set a deadline if France écotours refuses to remedy the situation or if immediate remedy is necessary. If the contract is terminated by the customer, France écotours retains the right to the agreed travel price with regard to the travel services provided and those still to be provided at the end of the package tour; claims of the customer according to § 651i Paragraph 3 Nos. 6 and 7 BGB remain unaffected. With regard to the travel services no longer to be provided, France écotours is no longer entitled to the agreed travel price; payments already made in this respect are to be reimbursed to the customer by France écotours. France écotours is obliged to take the necessary measures as a result of the cancellation of the contract, in particular, if the contract includes the transport of the customer, to arrange for his return transport without delay; the means of transport used must be equivalent to that agreed in the contract. The additional costs for the return transport will be borne by France écotours.
8.3 The customer is obliged to cooperate in the event of performance impairments that have occurred within the framework of the statutory provisions on the obligation to mitigate damage, to avoid or minimise any damage.
8.4 Baggage damage, delays in the delivery of baggage or loss of baggage in connection with flights must be reported within 7 days in the event of loss of baggage and within 21 days in the event of baggage delay after the baggage has been handed over, irrespective of this for the assertion of compensation claims under international conventions, whereby it is recommended that the loss or damage report be filed immediately on the spot with the responsible airline company. In addition, the local tour guide or the tour operator must be notified of the loss, damage or misdirection of luggage if contractual warranty claims are to be asserted.
The contractual liability of France écotours for damage which is not personal injury and which is not culpably caused is limited to three times the price of the trip. The aforementioned limitation of liability does not apply to claims under the Montreal Convention relating to the loss of luggage.
France écotours is obliged under EU Regulation No 2111/05 to inform the customer of the identity of the airline concerned of all air transport services to be provided during the booked journey at the time of booking. If the operating airline(s) have/have not yet been determined at this time, the tour operator must name the airline(s) which will most probably be booked and ensure that the customer immediately becomes aware of the identity as soon as this is/these are determined. The same applies if the airline changes. The tour operator must immediately take all reasonable steps to ensure that the customer is informed of the change as soon as possible. The EU’s blacklist is available on the website https://ec.europa.eu/transport/modes/air/safety/air-ban_en
France écotours will inform the customer about the passport and visa requirements of the country of destination, including the approximate deadlines for obtaining visas and health police formalities (e.g. vaccinations and certificates required by the police) required for travel and residence. The customer is responsible for complying with all regulations important for the execution of the trip. Disadvantages arising from non-compliance with these regulations, e.g. cancellation costs, shall be borne by France écotours, unless France écotours is either not responsible for their notification obligations or has fulfilled them poorly. In particular, customs and foreign exchange regulations abroad must be observed. The customer must ensure him/herself that his/her passport or identity card is sufficiently valid for the trip. If the customer has instructed France écotours to apply for official documents, such as a visa, France écotours shall not be liable for the timely issue of these documents by German or foreign authorities, but only if it culpably violates its own obligations and is responsible for the delay.
If the customer does not make use of individual travel services duly offered by France écotours for reasons for which he is solely responsible (e.g. early departure, illness), the customer shall not be entitled to a pro rata refund of the travel price.
France écotours informs customers about the processing of their personal data in the Data Protection Declaration on the website and when contacting us in the data protection notice. When processing personal data, the organiser complies with the provisions of the BDSG and the DSGVO. Personal data are all data that relate to a person personally (e.g. name, address, e-mail address). These data are processed in as far as it is necessary for the appropriate treatment of your inquiry, booking inquiry, for the execution of pre-contractual measures or for the fulfilment of the contract from the travel contract. Data processing is permitted for the purposes mentioned in Art. 6 para. 1 sentence 1 lit. b DSGVO. The data subject’s data will not be passed on to unauthorized third parties without the express his/her consent. The customer has the possibility at any time to access his stored personal data, to request information about them, to have them changed, corrected or deleted, to have their processing restricted, to object to their processing, to have them transferred or to complain to a supervisory authority about the processing (all rights of Art. 15 to 20 DSGVO). The data will be deleted if it is no longer necessary for the fulfilment of the contract or if its storage is legally inadmissible. If the data subject’s personal data is processed on the basis of legitimate interests pursuant to Art. 6 para. 1 sentence 1 lit. f DSGVO, he/she has the right to object to the processing of that personal data pursuant to Art. 21 DSGVO, provided that there are reasons for this arising from the data subject’s particular situation. You can exercise your right to object by sending an e-mail to email@example.com or by contacting France écotours via the contact details provided below. By sending a message to firstname.lastname@example.org the customer can also object to the use or processing of his data for purposes of advertising, market or opinion research or for marketing purposes at any time free of charge.
France écotours points out that according to the legal provisions of §§ 312 ff. BGB no right of revocation exists for the offered package tour services and the booking of individual services (e.g. only house rent), but only the statutory rights of withdrawal and termination apply. This means that the customer cannot revoke his declaration of intent when making a booking, for it is binding. Cancellation of the travel contract on the basis of the General Terms and Conditions of Travel is always possible (see section 5 of the ARB). A right of revocation exists only if the contract for travel services according to § 651a BGB has been concluded outside business premises, e.g. at the customer’s premises, after oral negotiations (not: Internet booking), unless the oral negotiations on which the contract is based have been conducted on the customer’s previous order.
15.1 The invalidity of individual provisions does not result in the invalidity of the entire travel contract. The entire contractual and legal relationship between France écotours and the customer shall be governed exclusively by German law. If the customer is a merchant or legal entity under private or public law or a person who is domiciled or habitually resident abroad, or whose domicile or habitually resident is not known at the time the action is filed, the place of jurisdiction shall be agreed as the registered office of France écotours.
15.2 The European Commission provides an online dispute resolution (OS) platform for out-of-court settlement of consumer disputes for travel contracts concluded in electronic legal transactions, which the customer can find at https://ec.europa.eu/consumers/odr. France écotours does not participate in a voluntary dispute resolution procedure such as a dispute resolution before the consumer arbitration board and is not legally obliged to do so. There is no internal complaints procedure.
The tour operator is a member of forumandersreisen e.V., Freiburg, and recognizes the criteria catalogue of forumandersreisen for sustainable tourism.
France écotours GmbH– Business Owner, Yasmine Haun
Kasseler Str. 1a, 60486 Frankfurt am Main
Tel: +49 (0) 69 977 886 77
Fax: +49 (0) 69 977 886 77
Frankfurt am Main District Court – HRB 95361
VAT ID according to § 27a UStG: DE281672788
Main service – tour operating
Tour operator liability insurance: R+V Allgemeine Versicherungs AG, Raiffeisenplatz 1, 65189 Wiesbaden; geographical scope of insurance: worldwide
The travel contract is subject to German law (see section 15.1).
More details under § 2 DL-InfoV